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Términos y condiciones

The Fairmont Hotels & Resorts gift card, physical and/or electronic format, is redeemable against any direct hotel charges managed by Fairmont Hotels & Resorts at time of redemption.  Fairmont Hotels & Resorts gift cards can also be redeemed at Fairmont Stores (retail locations and online), Fairmont owned and operated golf courses, Fairmont owned and operated food & beverage outlets, Fairmont owned and operated spas and any other outlet pertaining to Fairmont Hotels & Resorts. The Willow Stream gift card is redeemable for any Willow Stream Spa services or merchandise purchased at a Willow Stream Spa boutique. The Willow Stream gift card cannot be redeemed against any direct hotel charges managed by Fairmont Hotels & Resorts or at Fairmont Stores, Fairmont golf courses, Fairmont owned and operated food & beverage outlets or any other outlet pertaining to Fairmont Hotels & Resorts.

Gift cards are available in Canadian and U.S. Dollars on our website. If redeemed at a hotel or resort where the local currency is other than Canadian or U.S. dollars, the gift card terminal will seek the current exchange rate powered by Oanda to calculate credit. The exchange rates used are based on current market conditions and cannot be adjusted by Fairmont Hotels & Resorts.

The Fairmont Hotels & Resorts or Willow Stream gift card may be combined with other forms of payment. Los gastos de los huéspedes que superen el valor de la tarjeta de regalo pueden pagarse en efectivo o con una tarjeta de crédito principal. Not exchangeable for cash and has no value unless redeemed. Las tarjetas de regalo electrónicas no pueden canjearse por tarjetas de regalo físicas.

REGISTRE SU TARJETA DE REGALO
Fairmont Hotels & Resorts is not responsible for lost, stolen or destroyed cards. To protect the gift card balance, please ensure that it is registered. Cuando se notifica la pérdida o el robo de una tarjeta de regalo, se congela el saldo existente y se emite una tarjeta de reemplazo por ese monto. Previo a la notificación, el uso de la tarjeta queda a su propio riesgo.

El uso de esta tarjeta constituye la aceptación de estos términos y condiciones.

Política de devolución
We're sorry, but Fairmont Hotels & Resorts or Willow Stream gift cards purchased either online or at our hotels or resorts cannot be returned.

Compras de tarjetas de regalo
The gift card is not guaranteed by Fairmont Hotels & Resorts where the gift card has been purchased from someone other than Fairmont Hotels & Resorts or an affiliated source.

Registered Cards
Fairmont Hotels & Resorts reserves the right to cancel a gift card if it believes that the gift card was obtained through fraudulent or unauthorized means.

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